Work

Experience

Operational documentation, access control, and a live storefront built from business specs.

Kennesaw State University

Information Systems Capstone — Storefront Solutions

Job-shadowed operational needs into functional specifications. Documented processes, workflows, and business rules for frontend, backend, and database work. Partnered through integration testing and UAT, kept 100% uptime with UptimeRobot, and built SQL datasets for KPI tracking and reconciliation.

Open live application →

Service Desk Attendant

Workflow analysis and access validation

Tracked recurring incidents, root causes, and resolution steps. Translated technical issues for non-technical stakeholders. Validated user access and reduced unauthorized gym entry by 40%, then reconciled account and transactional records for auditability.

NETWorks Cooperative Ministry

Volunteer — inventory packing & distribution

Coordinated packing and distribution for a food shelter, helping serve at least 10 families.